on the ACT! 5.0.4 update
Software, its a wonderful thing.
when it improves one's life by streamlining a process or eliminating
a recurring task(s). Each new release of a software program
addresses those issues which the publisher has determined
need improvement. These updates also typically address interoperability
issues with other software programs (they need to work and
play well together).
was the case for building ACT! 5.0.4. This update primarily
addresses the compatibility issue with Windows' new XP operating
systems (OS). Accompanying the inevitable march of progress,
however, are the pitfalls of increasing complexity. The 5.0.4
update is now in its second release (technically 22.214.171.1245),
and I'm afraid to report, at least one major "bug"
has been identified and may affect some users. So much for
progress you say, not to worry, but read on.
you are running either of the new Windows XP OS's (home or
professional) you will need to update. Otherwise, ACT! will
not run correctly, if at all.
you still run a previous Windows OS, you have the choice to
update or not.
folks in a corporate environment are running their own mail
servers. For you this update is not critical, but the case
can be made to update.
anyone using the Internet Mail client within ACT! should consider
the following before updating. The aforementioned "bug"
in the 126.96.36.1995 release relates primarily to attachments
accompanying incoming e-mail messages. While the inbox will
properly display a "paperclip" indicating an attachment
to the message, once the e-mail is opened most attachments
will NOT be available. This is a known situation for which
ACT! currently does not have a fix, nor a timeframe for publishing
you have already updated and found yourself in this situation
(as I did), your only recourse is a lengthy process of backing
up, uninstalling, downloading the 188.8.131.524 update (unless
saved on your system), and reinstalling. Or, you could switch
your e-mail client within ACT! ("Edit // Preferences",
e-mail tab, and click the "Email System Setup" button
to start the wizard) to another e-mail program (i.e. Outlook
or Outlook Express). Now you will be able to see and open
any incoming attachments from within the ACT! interface.
help with the process of migrating back to the previous release
of ACT! (184.108.40.2064), the link below refers to a document detailing
the process of uninstalling and reinstalling ACT!.