Palm OS Device Users Beware!
It may already be too late, but before you set up that Palm
PDA, or other handheld brand you may have received over the
recent holidays, here are a few issues that you need to consider.
First, and most importantly, are you part of a department
or group synchronization program? Which version of ACT! are
you using? And, which "linking software" are you
using to "sync" your PDA to your desktop (or laptop)?
software application provided with your new PDA will "sync"
data with its own desktop application (i.e. the Palm Desktop).
To "sync" with ACT! you will need to install another
linking software program. The links that come with the Act!
program (free or downloaded from www.act.com) work well between
the Palm OS handheld and the desktop (or laptop). However,
if you are part of a department, or group of users who routinely
synchronize their data with one another, there is a serious
potential problem. You should be aware that the supplied applications
(even the new Act! Link 2.0) should NOT be used in this type
of environment. This is due to the lack of transaction log
entries (i.e. no time/date stamps for data entries). The central
database that you synchronize with will think it has the most
recent information and therefore overwrite your current data.
You can probably imagine the problems that will result, and
the time it will take to trouble-shoot this situation.
don't throw that new gear away. There are several third party
applications that will keep your data secure. While I do not
endorse or sell the following products, I have had the opportunity
to successfully work with them: CompanionLink from CompanionLink
Software (www.companionlink.com) and Intellisync from Puma
Technology (www.pumatech.com). Both applications are relatively
inexpensive, and either program will create the transaction
log entries that will enable the smooth synchronization of
your data from PDA to desktop to Central Database.
alternative is not to use your PDA for data entry. When you
set up your PDA for synchronization with your desktop, always
have the desktop database overwrite the PDA. Your PDA may
become an expensive electronic "rolodex", but the
integrity of your synchronization with a central database
will remain intact.
I am on the subject, and assuming that you are not part of
a synchronization program, here is a brief synopsis of what's
new with ACT! Link 2.0.
flexibility to map ACT! and Palm fields such as mobile phone
numbers, e-mail, and other Palm custom fields is a welcome
enhancement. This feature enables Palm categories to be mapped
to the ACT! fields that best meet your needs.
Also new is the ability to synchronize up to ten ACT! contact
notes and histories for each contact record with their Palm
notes. You can even select the types of histories that you
bring down to your Palm, providing you even more flexibility
on what data you manage on the go. The default for the number
of histories sync'd is 5. This may be changed in the setup
preferences to 10. Try it out, but be advised to backup your
Palm notes prior to the installation of the ACT! Link 2.0.
The installation process overwrites any Palm notes on the
of my clients use the Group feature in ACT!. ACT! Link 2.0
lets you synchronize by group with your PDA. Selecting only
certain groups to synchronize with will limit the number of
contacts involved. The result will reduce synchronization
time and conserve memory on a your PDA.
for each Palm To Do List priority (1-5), users can map a corresponding
ACT! priority (High, Medium, or Low).
The new Act! Palm Link 2.0 requires ACT! 2000 and the following
Palm hardware and software:
Palm handheld or a Handspring Visor (or other Palm OS handheld
least 2 MB of storage capacity on the handheld device
Palm HotSync Manager 3.0 or later